This policy sets out the structure on which any personal data we collect, or that you provide to us, will be processed by us. Please read the following carefully to understand our policy and practices regarding your personal data and how we will treat it. By visiting www.thejohnstownestate.com you are agreeing to the practices described in this statement.
For the purpose of the General Data Protection Regulation (“GDPR”), the data controller is The Johnstown Estate having the address as noted above.
Our site may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please ensure you check these policies before you submit any personal data to these websites.
Personal information we may collect about you
We may collect and process the following data about you. We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. You may give us information about yourself, when you enquire about our hotel and associated facilities and events, complete forms online on our website www.thejohnstownestate.com or correspond with us by phone, e-mail or otherwise provide us with personal data. This includes, but is not limited to, information you provide when you share information via other websites relating to the hotel’s facilities such as online bookings for the hotel, restaurant or events.
We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We may collect and process your data, including the following, in the course of providing services to you, which could contain your personal data. This information may include your first name, surname, postal address, e-mail addressed, mobile and phone numbers, credit card/debit card or bank details, your personal preferences about your visits to our hotel, including any special medical requirements or allergies, details of your children and other relations, car registration number, details or your driving license or passport, how you would like to be contacted, your comments about our services, details of contracts you have entered into with third parties for us to provide services to you, details of your relationship to other parties, details of your membership of professional or other organisations and all other data which you ask us to process on your behalf, or which is necessary for us to process in order to fulfil our role as providing accommodation, gym, leisure, retail or food related services to you.
We may also process other data, which is not personal data.
When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL, which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer and to offer services to you.
I signed up to your database, what happens now?
The Johnstown Estate will use the information you provide for personalised news, offers and discounts from the hotel and spa.
You can unsubscribe at any time by clicking the link in the footer of any email you receive from us, or by contacting us at [email protected]
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To our valued friends and guests,
I hope you and your families are all safe and well.
From the entire team here at The Johnstown Estate we wish to thank you sincerely for your support and encouragement throughout these extremely challenging times
We also wish to assure you that your wellbeing is always our priority and we are fully committed to keeping you safe while still providing a relaxing and enjoyable experience to all our guests.
Health and Safety Measures
We have appointed a COVID-19 Coordinator to monitor the Estates safety measures and to ensure your wellbeing and peace of mind when returning is paramount. The following are some of our new protocols we have in place to ensure a safe and happy return for you and your guests.
- Temperature monitoring systems have been implemented in the main hotel, Spa & leisure facilities for our guests and team members
- Hand sanitiser stations have been set up in all areas of the Estate.
- We will offer alternative check-in and check-out options to our guests
- Bars, restaurants and leisure facilities have been rearranged to adhere to social distancing measures and our team have implemented check-in protocols.
- All our colleagues have undertaken training on safety, sanitation and physical distancing procedures.
- We have increased our frequency of cleaning and disinfection of all areas with special attention to high touch points in line with recommendations from WHO and the HSE.
- We have elevated our sanitation of bedrooms and removed all nonessential items such as magazines, decorative pillows and paper products.
- All linen is laundered to temperatures above 60 degrees.
- We will supply our colleagues in high risk areas with personal protective equipment.
- We have created more contactless services as an option for our guests